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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you manufacturer?

Yes, we are manufacturers.not only we have our own R&D team but also we have our own manufacturer base as well.

Can you offer OEM/ODM for us?

Yes,We can provide OEM / ODM service and customization service according to customers’ various needs,because we have our own ID/MD design,hardware and software team,project team etc to guarantee your project to achieve success.

Would you provide SDK for me?

No problem, we can offer SDK if you place order, we also have support team to assist you for software development. We can provide SOP for instruction.

What is the minimum order(MOQ)?

We can accept sample order and small lot to start our cooperation.if your want to do OEM for your logo or brand, that require MOQ

Can i choose multiple function into 1 device?

Yes, there are some optional or features on different models,you can choose functions and features into one device, the optional functions are :RTK&GNSS,RFID,1D/2D barcode scanner,Fingerprint,SDR,AIS.

How to order and pay?

We accept T/T (bank transfer), Western Union, PayPal.

What's Your Products Warranty?

We offer 12Months Warranty after customer receive the device.

Can I extend the warranty?

We offer 12 Months warranty, if extend the warranty ,the price for the warranty extension is 25-30% up. 

How long it will take for delivery?

Normally it will take 3-5 working days. For some big order, delivery time maybe a little bit longer.

How to repair the device if any problem ?

Not only we could provide on line technical support ,but also we could send the parts or components and teach customer to fix out the problem, if still not solve,just send back to us for repairing service.

Can you do customization and preload our software?

Yes,We have over 14 years experiences in this industry,we can customize software,logo,tools for you.also we can preload your application.

WANT TO WORK WITH US?